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It’s true, I have a scrapbook filled with lies. I started this scrapbook years ago when I received quite a bit of resistance to background checks on applicants prior to making job offers.
Managers and VPs would say, I worked at such-and-such large company and we never did background checks there. Rather than fight over this, I merely starting sending them copies of articles I had collected. It’s pretty impressive… particularly when they saw who was doing the hiring and the hiring mistakes made.
Companies need to have a level of trust in their employees or we’d be working in prison environments where we’re watched every minute. However, the trust begins with a realistic and necessary step… background checks. A high percentage of resumes have an “error or omission” on them. Meanwhile, our California courts are holding employers more responsible than ever for who you allow into the work environment. So, if you’re not doing this basic due diligence, your company can and will be held accountable if problems arise.
I like to have every employee, at any level, complete an employment application simply because they must sign it attesting to its accuracy and truthfulness. And I hold them accountable to that. If a background check finds the information is incorrect or incomplete, we’ve got a problem. Bottom line… if they’ll lie to get the job, what might they do once they have the job?
So, for the unbelievers, I’m going to provide a few highlights from my scrapbook. I haven’t added much to it in the past few years. Mostly because most companies have since learned to avoid the problems and, yes, lawsuits, that can arise from NOT doing background checks.
- A college professor lied about having a college degree, which was discovered when the state did a background check in preparation to making him the state’s poet laureate.
- The CFO of a software corporation was found to have lied about his educational background (both his bachelor’s and MBA) and, once it got out, the company’s stock hit a 52-week low.
- A top executive scientist for a large medical device company was found to have been convicted of attempted murder of his wife and, in fact, he used the prison’s inmate post office box address on his resume and listed another company for his time in prison. The company had to hire an outside expert to review all the work and the FDA became involved.
- A football coach at a prestigious college lied about having a master’s degree in education and playing college football.
- A carpet cleaning company had to pay $11 million in damages because of two men they hired. These men cased the homes they cleaned and returned to steal from them. Unfortunately, a homeowner was unexpectedly home one time and they shot him. The courts determined the company was guilty of “negligent hiring.”
- A convenience store worker beat a customer with a bat. It turned out that the employee had done the same thing at his previous workplace.
No matter how much you like an applicant or believe in them, these days you really can’t afford to put your company and employees at risk when it’s so easy to check backgrounds. Yes, if they know you’ll do a background check the smart ones will walk away and find a company who isn’t doing checks. But wouldn’t you rather get a clean report than just rolling the dice?
When you think about your employment risks (assuming you think about them at all), what do include in that process? Are you expecting employees to walk up to you and say something directly to your face? Or have you and your supervisors been trained to pay attention to the more subtle clues that the company has been put “on notice” for something?
Let’s look at a situation: You’re a supervisor working in your office when you realize you can overhear three female employees talking in the hallway outside your office. One says, “Can you believe Tom mentioned sex during yesterday’s sales meeting?” The second says, “Oh, he always talks like that.” The third responds, “Yeah, he always seems to have sex on the mind.” Should you, or are you required to, do anything? Do you consider this “water cooler talk” and ignore it since they didn’t know you could hear? Or do you take action and, if so, what type of action?
Let’s take our situation a step further. Three months later, during your annual sales meeting, a female employee files a complaint alleging that Tom raped her at the hotel. This complaint obviously requires an investigation so I’m not going whether or not you’ll have one conducted. What I want to know is how your company may be affected?
Regardless of your response to the original situation, the complaint that came later makes what you overheard much more believable and serious, doesn’t it? Guess what, the court and jury are going to agree. In fact, any supervisor overhearing employees talk about any type of harassment … whether they know you’re listening or not … is considered sufficient to put your company “on notice” of harassment and requires action by the company.
While it’s a nice dream to think employees will always be up front with you and know the proper way to phrase things so you see a big red flag at that particular moment, that rarely happens. Your company should have a policy that ensures every supervisor is aware of their responsibility and a process on what to do with information learned about possible harassment.
When your company is put on notice in some way, the clock starts ticking. What that means is that a court and jury will look at your actions from the moment they feel you did, or should have, known there might be a problem. If, in the original situation, you didn’t do anything it’s going to look as if the company doesn’t care. Look at it from the jury’s viewpoint… you knew there might be a problem but you didn’t act and it resulted in an alleged rape case. Needless to say, this will really cost you when a decision comes down.
On the other hand, if you immediately reported what you heard, it will show that your company is serious about providing a harassment-free environment because you acted quickly and followed procedure.
Protect your company by making sure your supervisors are well-trained in the various ways harassment may appear in the workplace… and what to do about it. Oh, it might help them be more diligent if you mention that, in California, supervisors may be personally sued in some cases!
Since word came out early this year that we’re “officially” in a recession, a lot of companies have implemented a reduction in force. That’s a nice way of saying they’ve downsized. The question is: did they set themselves up for more costs instead of less?
When the job market is bad, like it has been this year, there are more employment lawsuits. The unemployed need money and will try to find it any way they can. Yes, you are as likely a candidate to “fund” their unemployment as anyone else and we’ve seen a significant increase in lawsuits.
How can they sue? It’s so easy in California that this is a somewhat silly question. But, for our purposes here, we’ll take it seriously.
Let’s look at your methodology. How did you choose to terminate that employee over another one? Will they agree that it was based on fair and objective reasoning? What was your process in implementing the downsizing? If you provide benefits, did you comply with the new COBRA ruling about subsidizing the cost?
Did you really think through the whole downsizing concept to understand the long-term effects? Your employees now know you’re willing to throw them away when times are hard… what just happened to your retention rates? Statistics show it costs the equivalent of a year’s salary by the time you’ve hired and fully trained a new employee. What will be your cost to get your company back to the level it was before?
Downsizings are a financial decision. Just make sure you’re including all the costs, both short- and long-term.
It’s a great feeling to come to work each day and find yourself in comfortable, easy-going surroundings. You feel close to the employees and there’s an easy camaraderie. What could be wrong with that?
The answer is quite simple. You’re the boss. While it’s great to be friendly with your employees, you can never forget that you are the only one who’s invested time and money in your business. Are you ready to throw that away by forgetting you need to be the responsible one?
At some point, it’s likely that you’ll have to counsel or fire an employee. It’s much harder when you’ve crossed that “friends” line. Something your employees never forget, just is case you have, is that they are paid to come to work each day. They aren’t volunteering. Also keep in mind that it’s almost always that one disgruntled employee (or ex-employee) who files the lawsuit or brings you to the attention of the government.
A casual environment can easily slip into a sloppy environment. Casual may mean that employees can wear jeans and flip flops or have fun decorating their cubes. Sloppy means your documentation is weak and your company is out of compliance.
Save your business by acting like a friendly boss who’s providing an environment that’s a great place to work.
Consulting with companies that don’t have or need a full-time HR person (my specialty) continues to bring me surprises. When I first started consulting I discovered that neither the state nor federal government websites offered new employers information about being an employer beyond how to obtain an Employer’s Identification Number (EIN). Not a thing about the fact that hiring employees automatically brings a business into the world of HR … or it should. It was both a surprising and disappointing discovery.
Considering that federal employment laws apply to every employer in the U.S., you’d think some kind of "cheat sheet" would be available to give new (or experienced) employers a heads-up on what they need to do to be compliant with these laws. Yes, you can read the full text of the federal laws but no help is provided in how to implement them or what they mean in the day-to-day running of your business.
I recently reviewed a 45-page booklet provided by the SBA (Small Business Administration). Lots of great information in general for business owners but it only told readers how to get an EIN, not how employment laws may affect how they do business and deal with their employees.
Is it any surprise that so many small (and larger) employers aren’t fully compliant with employment laws? Even the basics are often omitted by a company … usually due to lack of knowledge than a willful omission. However, if you ever ended up with a labor claim or lawsuit, ignorance of the law isn’t considered a defense. A no-win situation. No information and no defense!
Consider this post your information resource for the most basic part of compliance with federal employment laws: the forms you are required to give employees.
- Current federal employment law poster – This isn’t something you need to give employees but you are required to hang the poster in a conspicuous place located where all employees will see it. The usual place is the coffee area, next to the time clock, or other place where everyone has reason to go by it. Sometimes you need to get creative. I know a couple of companies who are putting the information as an addendum to their Employee Handbook because their employees don’t come into the office.
- IWC Wage Order – If you look really close at the margins of the employment law poster you may find a little sentence that reminds you about posting this information but most companies miss it. The Industrial Welfare Commission (IWC) has created 17 different wage orders, each directed toward specific industries. You need to determine which IWC Wage Order fits your industry, print it out (about 14 pages), staple it together, and stick it on the wall next to your employment law poster. This gives all the minute details about the wage and hour laws affecting your industry. There may be subsequent "interpretations" written about how to implement this wage order but those don’t need to be posted.
- IRS W-4 form — This is the one form that everyone seems to use … but that’s only because it has information you need when putting an employee on payroll. Although the Internal Revenue Service (IRS) issues a fresh copy each year, nothing but the year imprinted on it has changed in a long time.
- INS I-9 form – Although the Immigration and Naturalization Service (INS) created this form many years ago, it’s been taken over by Homeland Security. That means the form has seen several updates in the last few years and another is expected mid-2009. This form needs to be fully completed within 3 days of an employee’s hire date. There are fines and penalties for partially completed forms, so be sure to finish what you start. The point of this form is to ensure you have hired a person legally authorized to work in the U.S. The documentation an employee may use to prove that is what Homeland Security continues to change. While the form continues to evolve, you don’t need to have a new one completed each time. Just use the newest form with new employees. If an employee is using documentation that expires, you will need to follow up and record the updated documentation as needed.
- Initial Notice of COBRA Rights — You only need to worry about this if you are providing benefits to your employees that are subject to COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985). This issue just got more complicated with Obama’s stimulus bill, so check with your insurance broker to ensure you are doing everything you need for this. The point of this notice is just to let new employees know that, if employment ends, they may be able to continue their benefits via this law.
- Workers’ Compensation Insurance brochure — This is a brochure that you should be able to obtain for free from your insurance carrier. The brochure provides basic information on what the insurance covers and what the employee should do if an injury happens.
- Sexual Harassment brochure — To be honest, I don’t know that this brochure is "required" but I feel it should be (and is in California). It’s a simple brochure that provides a description of sexual harassment and what an employee can do about it. This is really only the tip of the iceberg on this topic and I would strongly recommend you also invest in some type of recorded training that becomes part of your orientation. This is still the most common area for lawsuits so it’s worth the investment to ensure your employees understand what harassment is and, as importantly, that you don’t condone or tolerate that behavior.
California also has several state forms that are required but this post is only about the federal ones. Once you start using these forms, you’ll find that it really isn’t that much extra effort to minimize your company’s risks. You can get the latest versions of INS I-9 form, IRS W-4 form, and COBRA notices here (HR Jungle’s free HR forms). If you have employees that have never received these forms, it’s better late than never to work on being compliant with them. So, get your materials ready and go "paper" your employees!
This year is the first that I can remember where there were more Federal changes to employment laws than California changes. That alone is historic! But the changes to COBRA almost seem like they should have been California’s idea because they are so favorable to the employee … or, in this case, the ex-employee.
The American Recovery and Reinvestment Act of 2009 (ARRA) was passed on 2/17/09 as part of Obama’s stimulus package. Employers subject to COBRA will now be providing a subsidy to offset the cost of COBRA coverage for employees who were (or are) involuntarily terminated (fired or laid off, unless terminated for gross misconduct) between 9/1/08 and 12/31/09. Yes, it’s retroactive!
You only have until 4/18/09 to get notices out to the affected employees and must send a notice even if they did NOT elect to take COBRA when it was previously offered to them. New employees and newly terminated employees are to receive special notices of these COBRA changes. These model notices can be found in HR Jungle’s free HR forms.
The subsidies are for up to 9 months for COBRA-eligible employees involuntarily terminated and also for affected spouses and dependents who are COBRA qualified beneficiaries. The simple explanation of this subsidy is that the employee/dependent only pays 35% of the COBRA premium and the employer pays 65%. You then get reimbursed for the 65% through a federal payroll tax credit so be sure to keep good records on the financial side of this. The subsidy ends when the eligible employee or dependent (1) gets other insurance coverage or (2) the 9-month subsidy period runs out or (3) their COBRA period ends.
Another aspect of ARRA is that you can offer these employees/dependents different coverage than they had pre-COBRA as long as it costs the same or less, is also offered to active employees, and is not just an add-on coverage (like dental-only, etc.) without including medical insurance. If this option is offered, they only have 90 days after receiving the notice to switch their benefits.
What to do?
Download the new model COBRA forms that the Feds have created. You’re not required to use them as-is but using them will be much easier than creating your own.
Make sure the General Notice is given to new employees with other new hire paperwork. This works for companies subject to either COBRA or Cal-COBRA (California’s version of COBRA for employers with only 2-19 employees). Also distribute the General Notice to all current employees eligible for benefits (whether they participate or not).
On or before 4/18/09, send the Notice in Connection with Extended Election Periods to any eligible employee/dependent who was originally eligible for and offered COBRA from 9/1/08 through 2/16/09. Yes, also send it to those people who declined COBRA. This extended period does not apply to state mini-COBRA coverages, like Cal-COBRA.
You will be wise to coordinate with your insurance broker to ensure you are providing the appropriate forms to the right ex-employees. You might also ask if they are planning to add any services that help with the administrative side of this new law.
Over the years I’ve been in HR, it’s been interesting to hear other people’s comments about how HR fits within a company. I’ve met executives with large company experience who feel HR is “the dreaded HR entity” that exists simply to make it impossible for them to do business. I’ve met small business owners who have no awareness of HR at all. These are the extremes.
The dreaded HR entity is the box. That HR is blindly doing it’s own thing by enforcing rules, nitpicking, and ignoring the rest of the business. Sadly, this really was HR for years and years. And, in many companies, it still is their HR style. It’s this very reputation that has made it so hard for HR to prove its usefulness in helping companies save money by making better hires, increasing productivity, and reducing lawsuits and claims.
I’m not a fan of the box. Let me share my thoughts about HR in general. HR represents everything employee-related within a company and, as such, is considered a complete department regardless of the number of HR people in the department. HR strives to find a balance between the needs of the employees and the company’s ability and willingness to meet those needs. The ultimate goal is to have an effective and efficient workforce that helps the company achieve its goals.
HR flows downhill. The behaviors, goals, and ethics of your company’s senior management team dictate how employees behave at work. HR is unable to successfully create or enforce policies that are not in synch with senior management’s actions.
Your HR should grow in accordance with your company’s needs. Initially, HR comes in the form of a consultant when your company is small and doesn’t yet have a need for an experienced HR person on staff. Eventually, as your company’s needs grow, an HR person is hired and steps into the HR role created by the consultant. Depending upon the knowledge and experience of the person hired, the consultant may continue the relationship with your company by providing training and oversight to the HR person that was hired and higher level HR advice to the management team.
I believe HR should slide easily into a slot within your company, just like accounting does. You don’t consider letting a department do whatever it wants without considering the financial side of the picture, do you? Well, anything that involves employees should have you considering the HR side of the picture. And, since employees are often found throughout a company, there is very little that goes on within your company that does affect the employees in some way.
Adjusting your perception of HR so you see it as an integrated part of doing business will make being an employer much easier. Done correctly, HR does its job and helps everyone else do their jobs even better.
It’s important to remember that developing an effective HR department, along with appropriate practices and policies, requires significant knowledge and experience. Don’t fall into the trap of thinking your accountant, insurance broker, or admin person is able to provide you with sufficient HR advice … you’re taking a huge risk with your company’s future if you really believe that.
Yes, it’s been several months since I’ve posted anything here. But I have an excuse … well, for some of the time anyhow.
In September, I was diagnosed with conjunctival melanoma. That’s melanoma on the white of my eye. Surprise! It’s very rare and most people, myself included, have never heard of such a thing. I lucked out by going to the right doctor that had actually had a couple of cases.
The thing is that because it’s on the eyeball, they can’t do a biopsy like other places. It actually takes surgery just to do a biopsy. My October 6th surgery confirmed it was melanoma … and that the surgery didn’t remove it all. My second surgery was 2 days before Thanksgiving and, fortunately, everything came back negative.
So while I haven’t been blogging here, I have been blogging about my eyeball (www.westrick.us) for those interested in the gory details. I still can’t wear my contact lenses again yet but, for all appearances to most people, my eye looks normal and feels fine now.
Okay, so that was a really great excuse for a limited time but I’ve still been very slow to get back on the HR blogging wagon. I was procrastinating because I need (really need) to update the software I’m using for this blog and want to change the look to match the new look of the rest of my site. Yeah, yeah, blah blah blah.
However, I’m done waiting for other things to come together. You’ll have to live through the growing pains with me because I’m ready to blog!
Please join us for a free webinar: "Discover What Small Businesses Must Know BEFORE Hiring"
Have you ever done the math in regards to your hiring practices? How many times have you thought you made the right hiring decision … only to find out that your new employee doesn’t know half as much as you thought?
The whole process of expanding your business can be daunting if you don’t have a plan. Since we know that hiring employees can be a valid option to help grow a company, why do so many business owners procrastinate? Could it be that it’s simply because you see hours, even days of effort ahead of you before any relief comes your way?
Of course, there’s also the fear involved in making a bad hire. And, yes, you can count of many more hours of effort managing that bad hire. Even worse, though, are those of you who spend an inordinate amount of time trying to salvage that bad hire because you just don’t want to go through the recruiting process again.
It’s best to do things right … right from the beginning. You’ll save time and money once you discover how to plan and prepare for a new hire. Developing an easy-to-follow system will take away the headaches and worry about growing your business with employees. As you may have already found out, it’s better to spend a little more time before hiring than a lot of time later on trying to fix a hiring mistake!
This webinar will cover:
- Determining the right solution to help your business grow
- Justifying the business need for additional employees and the options available to handle that need
- Creating a job description that makes it easy to determine which candidate is the best candidate and protects your company
- Pre-employment testing … when, why, and how
Register NOW!
HR Jungle’s monthly webinars each cover a specific HR topic directed toward the small business owner, with C.J. Westrick SPHR presenting.
Title: DISCOVER WHAT SMALL BUSINESSES MUST KNOW BEFORE HIRING
Date: Tuesday, August 19, 2008
Time: 8:00 AM – 9:00 AM PDT
The huge number of California employment laws can leave business owners with the feeling that they aren’t actually in charge. While it is true that there are plenty of laws dictating your behavior in the workplace, you need to remember there are even more areas where you need to take charge and set the rules.
Recently I was asked a similar question by people from two companies. The issue was really quite simple (personal cell phones at work) but it was the thought process that really interested me. One company merely asked if they could tell employees not to bring their cell phones to work. Assuming your company allows employees to receive emergency phone calls so they don’t need another method for someone to reach them in an emergency, then the employee doesn’t need their cell phone while working.
Having an employee give up their cell phone isn’t as easy as you might think. The other company I mentioned tried to have employees leave their cell phones at the front desk while working. At least one employee loudly raised the issue that the cell phone was personal property and, therefore, the company had no right to take it away from him.
As the business owner, you do have the right to make your facility a cell-phone-free zone. How you go about creating that zone is something you need to think about. First, you need a policy that specifically states the rule, what employees can do with their phones, and the potential penalities for not following the policy.
I dislike the idea of collecting cell phones because you then become responsible for them and have to create a secure check-in, check-out system. That leaves you a few other obvious choices: tell employees they can leave their cell phones at home, leave them in their car, leave them in a company-provided personal locker, or to turn off the phone while working and leave it in their pocket or bag. The employee does have the right to use their cell phone during meal and rest breaks but you can designate where they can use them, such as the lunch room and outside the facility.
As a side note, some companies now prohibit camera cell phones in certain areas of the company where there is access to confidential information. It’s just too easy to take a quick picture with the phone of information in paper form or on a monitor. However, if you plan to use this reason for your policy be sure you can show that it’s a security issue or you could lose that battle in court.
Probably the biggest part of this whole subject is what happens when an employee doesn’t follow your new policy. While you can’t do a strip search to find out if they brought their cell phone into the workplace, you may see them on their cell phone or hear the phone ringing or notice it vibrating when it should be out of sight and/or turned off. Something will probably eventually give them away. So do you take their phone away and stomp on it? That may make you feel a little better at that moment but it’s not the best way to handle the situation.
You treat this like you do any other action or behavior that breaks a policy. It’s treated as a performance issue and you follow your disciplinary policy. When creating your cell phone policy, your management team needs to decide how serious of an issue this is and how far you’re willing to take the discipline. If all you ever do is shake your head and have yet another conversation with the employee, your employees will soon realize you aren’t serious about the policy because there aren’t any serious consequences.
Avoid discrimination when creating a new policy by remembering you have to take the same disciplinary action against every employee who doesn’t follow the policy … that means your best employee and your worst employee must be disciplined in the same way. Never put a policy in place if you aren’t prepared to enforce it. Your practices and policies must be in synch to be of any use to you … and protection for you.
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