August 6, 2008
Pretend You're the Boss
The huge number of California employment laws can leave business owners with the feeling that they aren't actually in charge. While it is true that there are plenty of laws dictating your behavior in the workplace, you need to remember there are even more areas where you need to take charge and set the rules.
Recently I was asked a similar question by people from two companies. The issue was really quite simple (personal cell phones at work) but it was the thought process that really interested me. One company merely asked if they could tell employees not to bring their cell phones to work. Assuming your company allows employees to receive emergency phone calls so they don't need another method for someone to reach them in an emergency, then the employee doesn't need their cell phone while working.
Having an employee give up their cell phone isn't as easy as you might think. The other company I mentioned tried to have employees leave their cell phones at the front desk while working. At least one employee loudly raised the issue that the cell phone was personal property and, therefore, the company had no right to take it away from him.
As the business owner, you do have the right to make your facility a cell-phone-free zone. How you go about creating that zone is something you need to think about. First, you need a policy that specifically states the rule, what employees can do with their phones, and the potential penalities for not following the policy.
I dislike the idea of collecting cell phones because you then become responsible for them and have to create a secure check-in, check-out system. That leaves you a few other obvious choices: tell employees they can leave their cell phones at home, leave them in their car, leave them in a company-provided personal locker, or to turn off the phone while working and leave it in their pocket or bag. The employee does have the right to use their cell phone during meal and rest breaks but you can designate where they can use them, such as the lunch room and outside the facility.
As a side note, some companies now prohibit camera cell phones in certain areas of the company where there is access to confidential information. It's just too easy to take a quick picture with the phone of information in paper form or on a monitor. However, if you plan to use this reason for your policy be sure you can show that it's a security issue or you could lose that battle in court.
Probably the biggest part of this whole subject is what happens when an employee doesn't follow your new policy. While you can't do a strip search to find out if they brought their cell phone into the workplace, you may see them on their cell phone or hear the phone ringing or notice it vibrating when it should be out of sight and/or turned off. Something will probably eventually give them away. So do you take their phone away and stomp on it? That may make you feel a little better at that moment but it's not the best way to handle the situation.
You treat this like you do any other action or behavior that breaks a policy. It's treated as a performance issue and you follow your disciplinary policy. When creating your cell phone policy, your management team needs to decide how serious of an issue this is and how far you're willing to take the discipline. If all you ever do is shake your head and have yet another conversation with the employee, your employees will soon realize you aren't serious about the policy because there aren't any serious consequences.
Avoid discrimination when creating a new policy by remembering you have to take the same disciplinary action against every employee who doesn't follow the policy … that means your best employee and your worst employee must be disciplined in the same way. Never put a policy in place if you aren't prepared to enforce it. Your practices and policies must be in synch to be of any use to you … and protection for you.
Filed under Doing Business by C.J. Westrick
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